Terms & Conditions of Sale
When you use the KUIU website, you are automatically agreeing that both your access to the site and your use of it are:
Please refer to this page frequently to review our current terms and conditions of use. Your use of the KUIU website constitutes your agreement to follow and be bound by these terms.
AGE RESTRICTIONS:
By using KUIU.com you also represent that you are at least 18 years old, or you are at least the minimum legal age to enter into a contract in the jurisdiction in which you are viewing the site.
COPYRIGHTS & TRADEMARKS:
COPYRIGHTS:
The following elements of this website are the property of KUIU or our suppliers and are protected by United States and international copyright laws:
TRADEMARKS:
The trademarks or trade dress of KUIU and our affiliates may not be used without our written permission. Trademarks or trade dress include the KUIU name and logo, and other graphics and other indicia of origin of KUIU products, services, and programs, and those of our affiliates.
All other trademarks that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by our affiliates or us.
USE:
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with KUIU.com. Unless we give you written permission in advance, any other use of this website, its content and its information, including linking or framing to this website, is strictly prohibited.
ERRORS AND INACCURACIES:
Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing, availability, and coloring, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
LEGAL POLICIES:
DISCLAIMER OF LIABILITY:
We make no representations or warranties of any kind, whether express or implied, with respect to this website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive, or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.
INDEMNITY:
You agree to indemnify and hold us and our affiliates, agents, employees, officers, directors, and licensors harmless from any claim that may arise from your use of this Website.
PROMOTIONS:
KUIU sales and coupon discounts ("promotions") are valid only on purchases of in-stock products during the specified time. Promotions are not valid towards previous purchases. KUIU reserves the right to change or modify promotions at any time.
NO RESALE OR REPLICATION:
The reselling of any KUIU products is prohibited. All products sold to you by KUIU are provided for your use only (unless otherwise specifically stated or approved) and you agree not to reproduce, replicate, sell, transfer, trade, resell, distribute or exploit for any commercial or personal purposes any such products through any means or channels, including physical marketplaces, online marketplaces, websites, webstores and any other online channels.
KUIU reserves the right to limit, cancel or prohibit orders that, in our judgment, appear to be placed with an intent to violate this policy. We do not authorize the purchase of commercial quantities of any KUIU products and we may place limits on such purchases. We may also, among other things, restrict orders placed by or under the same customer account or the same credit card, or orders that use the same billing or shipping address. We further reserve the right to stop doing business with customers who violate this policy or any other part of these terms and condition. Notwithstanding the foregoing, this policy does not restrict an individual customer’s ability to resell used or non-returnable products to friends, family, or colleagues.
USER CONDUCT:
You may only use KUIU’s platform, products, and services for your personal, non-commercial personal use only, and for no other purposes. You agree not to violate or attempt to violate the security of KUIU’s platforms, including, without limitation, actions such as:
• Attempting to gain unauthorized access to KUIU’s computer system or engaging in any activity that interferes with the performance of, or impairs the functionality or security of KUIU’s platform, services, networks, and computer systems;
• Accessing any of KUIU’s platform, services, networks, and computer systems through any automated means or with any automated features or devices (including use of scripts or web crawlers); and
• Accessing or collecting any personally identifiable information, including any names, email addresses or other such information for any purpose.
Failure to adhere to the aforementioned policies could result in legal action, fines, or cease orders put forth by KUIU.
GENERAL RETURN AND EXCHANGE POLICY:
Although KUIU always strives to ensure its customers are satisfied with its products, KUIU reserves the right, in its sole discretion, to process returns and exchanges through any means of its choosing, including without limitation, issuing an exchange and/or replacement, refunding a purchase, issuing a KUIU credit, or other such steps as KUIU determines are appropriate.
Any misuse or abuse of KUIU’s return and exchange policy or of KUIU’s terms and conditions of sale, in KUIU’s sole discretion, shall render an individual ineligible for KUIU’s return and exchange policy. In the event KUIU determines an individual is ineligible for KUIU’s return and exchange policy, in addition to other remedies that may apply, KUIU may limit, remove, or revoke the ability for such individual to proceed with or receive refunds, returns, or exchanges and/or preclude such individual from making future purchases.
KUIU reserves the right to cancel, amend, or modify its return and exchange policy at any time in its sole discretion.
You may return your unused, unworn, and clean item(s) for a refund, store credit, or a size exchange, based upon availability, within 45 days of purchase, with the following exceptions (1) KUIU Outlet items, Gift Cards, and E-Gift Cards are Final Sales and not eligible for a refund, exchange, or credit, (2) to the extent a specific product is available, size exchanges are available on only US orders at this time.
For U.S. customers, to make a return, please initiate the return/exchange on our online Returns and Exchanges Portal.
For international customers, our partner eShopWorld manages returns. You can initiate your return for a refund on our eShopWorld Returns Portal.
SPECIFIC RETURN POLICY:
Holiday Return/Exchange Policy: For purchases made in November and December, we have extended our return policy to 90 days from the date of purchase.
To be eligible for a return:
• The item(s) must be returned to KUIU within 45 days of the original purchase date, 90 days for purchases made in November and December per our holiday return policy;
• Any returned product must be clean, unused and unworn with original tags attached; Products containing pet hair, stains, odors, or other conditions indicating that the product is not clean, unused and unworn cannot be accepted for a return;
• All returns must be associated with a Return Merchandise Authorization (RMA). Items returned without an RMA will not be accepted. RMAs are created through our Returns and Exchanges Portal. Please contact customer service if you need help initiating your Return.
In the event of a refund, a credit for the full purchase price (shipping excluded) will issue to the original payment method, generally within 5-7 business days from receiving the returned product, though could be longer depending on return volume. A refund issued to a credit card will appear on your account based on the bank’s policy. A KUIU store credit will be provided for gift returns.
SPECIFIC EXCHANGE POLICY:
Products can be exchanged for a different size based on availability at the time of processing at our warehouse. Size Exchanges are only available for U.S. orders at this time. Some items are ineligible for exchange.
Once we receive your request for an exchange, we will process it. If the desired exchange item is available, we will mail the new size out to you generally within 5-7 business days from the day we receive your package. The processing time could be longer depending on return volume. All Exchanges ship Standard shipping. You will receive an order confirmation email after the exchange order is placed. You will receive tracking information once the order ships.
If the desired product is not available at the time we process your exchange, your purchase price for the product will be refunded to the original form of payment. For gift exchanges, if the desired product is not available at the time we process your exchange, you will receive a KUIU store credit for the returned item.
To be eligible for an exchange:
• The item(s) must be returned to KUIU within 45 days of the original purchase date, 90 days for purchases made in November and December per our holiday return policy;
• Any exchanged product must be clean, unused and unworn with original tags attached; Products containing pet hair, stains, odors, or other conditions indicating that the product is not clean, unused and unworn cannot be accepted for a return;
• All exchanges must be associated with a Return Merchandise Authorization (RMA). Items returned without an RMA will not be accepted. RMAs are created through our Returns and Exchanges Portal. Please contact customer service if you need help initiating your Exchange.
NEED A DIFFERENT ITEM OR COLOR:
We are happy to help you place a new order and provide you with free standard shipping on your replacement order, (US only). We will process both the return of your original shipment and purchase of the replacement item simultaneously. Note that there will be a timing mismatch for payment of the replacement item before receiving credit on your return. Please call Customer Service at 800-648-9717 or email service@kuiu.com to assist with your request.
1. A new order will be placed for the desired exchange merchandise and a charge to your credit card or other desired payment method of choice is processed. You will receive an Order Confirmation email when the new order is placed.
2. Once the authorized return merchandise is accepted and processed, a credit of the full purchase price (shipping excluded) will be issued to the chosen payment method, generally within 5-7 business days from receiving, though could be longer depending on volume.
MISCELLANEOUS RETURN AND EXCHANGE POLICIES:
All text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and any other works of authorship—both individually and as they are compiled on the site are the sole property of KUIU, LLC.
Subject to the terms and conditions in this legal notice, including any and all applicable laws, which may change at any time without notice. Any return action is undertaken at your own risk.
WARRANTY POLICY:
WHAT WARRANTY COVERS:
This warranty covers any manufacturer workmanship defects in your KUIU gear. This warranty applies to consumer use only and is null and void if the product is used in a manner it is not intended for.
HOW LONG COVERAGE LASTS:
This warranty lasts for the lifetime of the product.
WHO IS COVERED UNDER WARRANTY:
This warranty is for the original consumer purchaser only. It is not transferable. Proof of purchase must be verified.
WHAT WARRANTY DOES NOT COVER:
Any problem that is caused by abuse, misuse, or an act of nature (fire, flood, moths, etc.) is not covered. Snags, stains, pilling, discoloration, deterioration, burns, or damage from normal wear and tear are not covered by this warranty. Outlet purchases are not covered by warranty. Consequential and incidental damages are not recoverable under this warranty.
WHAT KUIU WILL DO:
If the item proves to be defective in workmanship, KUIU will attempt to repair the item. If this is not possible we will replace it with a new item of similar composition and price. If no such item is available, a refund for the full purchase price of the original item will be issued at KUIU discretion.
LIMITATION ON DAMAGES AND DURATION OF IMPLIED WARRANTIES:
KUIU will repair or replace the product as provided under this Lifetime Warranty. This shall be the only remedy of the consumer. KUIU shall not be liable for any loss or damages, including consequential, indirect, and incidental damages arising out of the use of, or inability to use, the product, or for breach of any expressed or implied warranty or condition on this product. Except to the extent prohibited by law, any implied warranties or conditions of merchantability and fitness for a particular purpose are limited in duration to the duration of this warranty.
HOW TO PLACE A CLAIM:
Contact KUIU by email at warranty@kuiu.com, or by phone at 1(800)648-9717, during normal business hours Monday-Friday from 8:30AM-5:00PM PST. You may be asked to provide photographs and to return the product for review.
California law states that products accepted for review must be clean. Please clean your products before returning them to us, otherwise we will not be able to accept them.
